INVESTIGATE YOUR CUSTOMER COMPLAINS
1. Define a way to document complains daily in your business daily.
2. Collate those complains daily, weekly, monthly.
3. Create a chart or template for those complains on a month to month basis and you will easily see the ones that are more frequent. ( If you need help with this send me a DM)
4. Analyse the complains - confirm if they connect with your desired business goals or not ( If you need help with this, send me a DM)
5. Investigate those complains , find the root cause - they are clear indications of how your customers want to be served or how you can improve your business.
6. Bear in mind, that all complains should not be given equal attention (Your customer is NOT always right)
7. When you find the root cause, fix the root cause , if you do not attack it from its root, it will resurface or come in another form. 📍 📍 ‘ Need help in your hotel, food service business or restaurant? Need help with improving your service quality , send me a DM. 📍 📍 📍 📩 email@example.com
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